How do I know what size will fit me properly?
We provide a size chart with a standard size for each of our products on the product detail pages. The important thing to note is that our sizing is based on the typical human body. Just let us know what your size is and we will make it specially for you on custom order.
Do you offer cosplay costumes for the kids?
We stock various children's cosplay costumes in various sizes, and we can also take special orders for children who want to dress as their favorite characters. It's important to note that all of these, except for sizes 3XS and 6XS, will be custom-made for each customer.
Will I be able to get the ordered costume in less time?
The deadline you need it by can be communicated to us via email or voicemail. Stay tuned for our response.
How can I contact them if any of the costumes I ordered were damaged during shipping?
Please take a photo of it and get it to us as soon as possible (within 48 hours). Please wait to try it on; we'll deal with it afterward.
How do I cancel my order?
Whenever your mind shifts, feel free to send us a cancellation request. However, if your order still needs to be processed, you can cancel it. It will no longer be possible to cancel your order once it has entered the "in-progress" status. This typically occurs within the first two days after placing an order.
Is there anything else you have or a different size you could get me?
Only damaged or in-between-size costumes will be exchanged. Contact our customer service department to return an item and receive a refund for the shipping costs.
Is our platform reliable?
As far as we're concerned, that is a definite yes. We spend much time and effort on product development, analysis, and design. In the future, we'd like to be able to give our customers a wide variety of cosplay choices. In addition, your complete satisfaction is our motivation for constant improvement. Thus, please let us know if you have any inquiries or suggestions.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org